- Our commitment to protecting your privacy.
- What information do we collect and how do we collect it?
We collect information from you when you browse or register on our site(s), request information about our products, place an order, initiate a refund, subscribe to our newsletter(s), participate in our contests, respond to a survey, or fill out a form.
For employees of Libbey, we collect various types of data about you that is needed for your working relationship with the company as well as organizational planning and management.
- What do we use your information for?
We collect personal data for legitimate business purposes, which may include:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails (the email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions)
- To meet government, national security, public interest, or law enforcement requirements
- In an emergency where the health or security of an individual may be endangered
- Other purposes disclosed at the time of collection or otherwise compatible with the above and any applicable data privacy laws and regulations.
- How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These precautions may include password protections for online information systems and restricted access to personal data.
All inquiries from outside the company concerning identity, employment record, or performance of a current or terminated employee are referred to the Human Resources department and/or an attorney in the Law Department, who will verify the credentials of the agency representative before releasing information about a current or terminated employee.
Libbey takes reasonable and appropriate measures to secure your personal data. Our publicly available website is hosted on a secure server.
Libbey uses technical cookies strictly necessary for the operability of the site, non-profiling statistical cookies managed by Libbey, and anonymized statistical third-party cookies (e.g. Google Analytics).
- Do we disclose any information to outside parties?
- Choice, Data Integrity & Access
Libbey takes reasonable steps to ensure that personal data is accurate, complete and current.
For our employees, in adherence to applicable legal requirements, Libbey shall provide employees the opportunity to choose (opt out) whether their personal information is (i) to be disclosed to a third party or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by the individuals. Libbey reserves the right to collect and maintain any personal information that it is required to keep or maintain for legal or compliance purposes, for legitimate business purposes, or to protect itself or preserve its legal rights under pending, threatened or potential legal action. Certain Libbey employees may have system access that allows them to review and/or correct his or her data at any time. All employees are asked to inform the Human Resources or Payroll departments, or his or her manager, immediately in the event of changes in personal information. If any information is inaccurate or incomplete, the individual may request that inaccurate information be corrected.
- Collection of Personal Information from Children
Our website, products and services are all directed to people who are at least 13 years old or older.
- EEA Personal Data
- Privacy Notice for California Residents
The California Consumer Privacy Act of 2018 (“CCPA”) provides California residents with specific rights regarding their personal information. This section applies to all visitors, users, and others who reside in the State of California. This section describes your CCPA rights and explains how to exercise those rights. This notice does not apply to employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals.
A. What personal information has Libbey collected or disclosed in the preceding 12 months?
- Identifiers (e.g., name, mailing address, email address, phone number)
- Commercial information (e.g., products purchased, purchase history)
- Internet or other electronic network activity (e.g. browse or search history, interaction with our website)
- Geolocation data (e.g., latitude or longitude)
- Audio, electronic, visual or similar information (e.g., calls or emails to guest services
- Inferences drawn from any of the personal information listed above (e.g. preferences or characteristics).
B. What are the categories of sources from which Libbey has collected personal information?
Libbey websites, guest relations or customer service, 3rd party websites, social media, contests, email registration, and any other source referenced in Section 2.
C. What do we use your personal information for?
D. We do not sell your information.
Libbey may be required to disclose your personal information in response to lawful requests by public authorities, including disclosures necessary to meet national security or law enforcement requirements.
E. Choice, Access, Deletion, Data Portability
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights. Please see Section 12 on how to contact Libbey to exercise the rights described in this section.
You have the right to request (no more than twice in a 12-month period) that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you: (i) the categories of personal information we collected about you; (ii) the categories of sources for the personal information we collected about you; (iii) our business or commercial purpose for collecting or selling that personal information; (iv) the categories of third parties with whom we share that personal information.
You have the right to request deletion of the personal information we collected from you.
We will not discriminate against you for exercising any of your CCPA rights unless otherwise permitted by the CCPA or applicable law.
- Inquiries/Contact Us
- By email: Libbey_Legal_Department@Libbey.com
- By regular mail: Libbey Inc., Attn: Legal Department, 300 Madison Avenue, Toledo, Ohio 43604
- By telephone: 1-877-322-8228
Only you, or someone legally authorized to act on your behalf, may make a verifiable request related to your personal information. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
We will respond to all requests within the appropriate timeframe required by applicable law.
- Website Accessibility
We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.
Accessibility Design Guidelines
Our website has been designed with the following accessibility guidelines in mind:
- We work to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0 AA referring to website accessibility standards.
To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information.
“Controller” means a person or organization which, alone or jointly with others, determines the purposes and means of the Processing of EU Personal Data.
“Data Privacy Laws and Regulations” means Directive 95/46/EC, the General Data Protection Regulation (EU) 2016/679, or equivalent law currently in effect in the European Economic Area.
“Libbey” or “Company” means Libbey Inc. and all of its subsidiaries worldwide.
“Processing” of EU Personal Data means any operation or set of operations which is performed upon EU Personal Data, whether or not by automated means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure or dissemination, and erasure or destruction. “Process”, “Processing” and “Processed” shall be construed accordingly.
B. Scope & Application
Libbey adheres to Data Privacy Laws and Regulations in connection with all EU Personal Data received in reliance on the Data Privacy Laws and Regulations.
C. Compliance with Data Privacy Laws and Regulations
Libbey complies with the Data Privacy Laws and Regulations regarding the collection, use, retention, and transmission of EU Personal Data within the EEA and as such information is transferred from the European Economic Area to other countries. Libbey adheres to the Principles of:
- Accountability for Onward Transfer;
- Data Integrity and Purpose Limitation;
- Access; and
- Recourse, Enforcement and Liability.
a. What EU Personal Data do we collect?
b. What do we use your EU Personal Data for?
c. Who do we disclose your EU Personal Data to?
Libbey may be required to disclose EU Personal Data in response to lawful requests by public authorities, including disclosures necessary to meet national security or law enforcement requirements.
Your EU Personal Data may be Processed and stored in the U.S. and other countries where Libbey’s affiliates, subsidiaries or agents are located. Libbey utilizes a range of methods to transfer EU Personal Data across country borders. These methods include model contracts, consent, contractual methods, and/or regulatory authority certifications.
3. Accountability for Onward Transfer of EU Personal Data
Libbey shares EU Personal Data with third-party suppliers based on contractual arrangements which, among other things, ensure that the Data Privacy Laws and Regulations are respected as required, that the third-party supplier acts only on its instructions and that the data is appropriately secured by the third-party supplier.
In the context of onward transfers, Libbey is responsible for the Processing of the EU Personal Data it receives and subsequently transfers to a third-party agent acting on its behalf. Libbey remains liable under the Data Privacy Laws and Regulations if its agent Processes such EU Personal Data in a manner inconsistent with the Data Privacy Laws and Regulations, unless Libbey proves that it is not responsible for the event giving rise to the damage.
Please also see Section 2 above relating to Choice.
5. Data Integrity and Purpose Limitation
Libbey takes reasonable steps to ensure that the EU Personal Data it holds is accurate, complete and current. We rely on you to update and correct your EU Personal Data, where necessary. If you wish to make a request to update or correct your EU Personal Data, please use the Libbey Contact Details provided in Section 7 below.
Where Libbey is acting as a Controller, Libbey may retain EU Personal Data as long as necessary for the Company to: (a) complete the purpose for which it was collected; (b) meet any applicable legal requirements; or (c) protect its legitimate interests, including with respect to actual or potential legal claims.
You may obtain access to EU Personal Data that Libbey holds which is relevant to you. You may also correct, amend or delete that information where it is inaccurate, or has been Processed in violation of the Data Privacy Laws and Regulations. If you wish to request access to your EU Personal Data, please use the Libbey Contact Details provided in Section 7 below.
Libbey may limit or deny access as provided in the Data Privacy Laws and Regulations, including where: (a) the rights of persons other than the requesting individual would be violated; or (b) the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question.
7. Libbey Contact Details
8. Recourse, Enforcement and Liability
Last Updated: January 2020.